Refund Policy

We want you to feel confident shopping with Muna Paw. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be in the same condition in which you received it, unused, unworn, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at munapawpet@yahoo.com. Returns sent without first contacting us may not be accepted.

If your return is approved, we will provide instructions on how and where to send your package. Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Please inspect your order upon arrival and contact us as soon as possible if the item is damaged, defective, or if you received the wrong product. We will evaluate the issue and work to make it right.

Certain items cannot be returned, including products that have been used or damaged after delivery, personalized items, gift cards, or items marked as final sale where permitted by law.

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please allow several business days for your bank or card provider to process the refund.

If you have not received an approved refund within a reasonable period, please contact us at munapawpet@yahoo.com.

For any return or refund questions, contact:

Muna Paw
Umaitech LLC
Email: munapawpet@yahoo.com
Phone: +1 978-381-1512

Important: Shopify specifically says the refund policy should state the return address. We still need to add Umaitech LLC’s return address before publishing this policy